Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Job summary:
The Service Management Transformation Manager drives the implementation and adoption of ServiceNow across Rolls-Royce GBS service towers, acting as the program manager for multiple ServiceNow-related projects. The role ensures that internal GBS process owners, SMEs, and functional teams are engaged, resourced, and ready to support design, testing, and deployment activities. This position plays a critical role in delivering a unified, digital service experience and enabling standardized, scalable operations across the GBS organization.
What You will be doing:
- Lead the GBS ServiceNow transformation projects, managing scope, schedule, and interdependencies across multiple functional towers (e.g., People, Finance, Procurement).
- Serve as the central program manager coordinating internal stakeholders, implementation partners, and IT partners to deliver ServiceNow design, build, and rollout activities.
- Ensure GBS teams are ready for participation in workshops, design reviews, testing, and change impact activities.
- Partner with tower leads to define business requirements, process designs, and test cases that align with global standards.
- Oversee UAT preparation and execution, ensuring quality outcomes and readiness for go-live.
- Manage program governance, including steering committee updates, issue/risk tracking, and progress reporting.
- Align implementation plans with broader GBS transformation and digitalization strategy.
- Drive adoption through training coordination, communications, and change management support.
- Monitor post-deployment performance and continuous improvement opportunities within the ServiceNow platform.
Position qualifications:
- 5+ years of experience in GBS transformation, service management, or shared services operations.
- Proven success leading multi-tower or enterprise service platform implementations, ideally ServiceNow.
- Strong understanding of end-to-end GBS processes (HR, Finance, Procurement, etc.) and service management concepts.
- Experience coordinating cross-functional and cross-regional teams.
- Solid grasp of program management practices (governance, risk, dependencies, vendor management).
- Working knowledge of ITIL / service management frameworks is an advantage.
- Certifications such as PMP, PRINCE2, ITIL, or ServiceNow Implementation Specialist preferred.
- Collaborative, structured, and pragmatic program leader.
- Able to balance operational detail with strategic vision.
- Strong communication and stakeholder engagement skills, particularly in matrix environments.
- Passion for digital enablement and continuous improvement within GBS.
What do we offer:
- Private healthcare and group life insurance
- Annual bonus
- myBenefit platform/subsidy for Multisport cards
- Internet and electricity allowance for remote work
- Increased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program
- Additional vacation days based on length of service with the employer
- Hybrid work model (2 days in the office / 3 days from home)
- Flexible start time between 7:00 AM and 9:00 AM
- Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)
